Q: Why is my pool light not working?
The first thing to check if your pool light is not working is
the GFCI receptacle at the equipment. These breakers will trip
if they sense a ground fault or a “short”. These breakers are
also known to trip in rainy weather and electrical storms.
Simply push the reset button on the GFCI receptacle. If the
light still does not work, it is most likely your bulb and you
should call your pool service professional for assistance.
Q: What is normal pressure for my filter?
Every pool system has different pressure restrictions depending
upon the type of equipment and features that were built with
your pool. New pool owners will be given the normal pressure for
their system with their start up instructions. If you are not
the original owner or cannot remember the normal pressure of
your system it is recommended that you backwash or clean the
filter to establish a normal clean filter pressure.
Q: How often should I backwash my filter?
The filter should be backwashed every 4 to 6 weeks or when the
pressure increases 8 to 10 lbs. over normal clean filter
pressure. The filter should also be completely disassembled,
inspected and cleaned every six months to ensure proper
Q: How do I backwash my filter?
filter pump off, set the backwash valve or MPV (Multi-Port
Valve) handle to the "BACKWASH" position.
sure that all provisions for wastewater disposal meet local,
state or national codes. One hundred gallons (100gals.) or
more of pool water will be discharged during filter
backwashing. Do no discharge water where it will cause
flooding or damage.
your pressure gauge in good working order. The pressure gauge
is the primary indicator of how the filter is operating.
clear of the filter, start the pump to circulate the water
backwards through the filter to the waste line.
steady stream of water is expelled through the air release
valve, close the valve.
pump until the backwash discharge water is clear (repeat steps
1 thru 5 if required).
backwash valve or MPV to filter position.
recommended amount of DE as listed on the filter tank.
pump running and the pool skimmer valve open, slowly pour the
DE directly into the pool's skimmer basket. The slurry will be
drawn into the filter.
Q: How long should I run my pumps?
The amount of time required to run your system depends on the
time of year and the conditions around your pool area. In the
spring and summer months as the weather turns warmer and
swimming increases, the demand for chemicals and filtration
increases. It is recommended that the entire volume of water be
filtered through twice a day. This can typically be achieved in
a 8-10 hour run time per day. In the Fall and Winter the weather
turns cooler and the demand for chemicals and filtration
decreases. It is recommended that the entire volume of water be
filtered through once per day. This can typically be achieved in
a 4-6 hour run time per day. Consider the following when
determining the amount of time to run your filter: If your pool
is on a heavily wooded lot, you will want to extend the run
times during the Fall and Spring. If you heat the pool in the
Winter your demand for both chemicals and filtration does not
decrease and you will want to continue to use the guidelines for
Spring and Summer operation.
Q: My pool is losing water! What should I do?
You can expect some water loss due to evaporation and splash out
during swimming. The evaporation rate varies by season, area in
which you live and amount of time you run your water features.
You will experience greater loss of water through evaporation,
the greater the difference between warm air temperatures and
cooler water temperatures. If suspect you are losing an above
average amount of water in your pool, check all plumbing and
equipment for leaks, inspect backwash line for water bypassing
valve and inspect interior of pool for cracks. Please contact
our service department to schedule a service call for visual
leaks at equipment or contact the structural warranty department
for non-visual leaks to discuss possible scenarios.
Q: What should I do when the temperature is below freezing?
When the outdoor air temperature reaches 32 degrees or lower,
costly freeze damage can occur. These steps should be followed
to help prevent any damage to your pool and/or equipment:
Run filtration pump and all auxiliary pumps continuously (pool
cleaner pump does not need to run). If functioning properly,
your freeze guard should run the pump automatically until
temperatures rise above freezing. Note: Direct sunlight on
guard may "trick" it into functioning as if the temperature is
above freezing thereby turning off your pump.
If this happens, reactivate the pump manually and remove the
timer trippers or switch the computer controller to "service"
and turn the pumps on. The pumps WILL NOT turn off
automatically in service mode.
ice on the pool and spa surfaces to keep the skimmers and
skimmer doors free from ice. Carefully remove skimmer doors if
it is not possible to keep them free of ice. Use caution to
avoid damaging the skimmers.
proper pool water level at all times (at the middle of the
tile line). If the water level drops too low, the pump will
draw in air through the skimmers which increases the risk of
equipment freeze damage.
backwash during extremely cold conditions. Filter pressure
gauges can freeze, resulting in inaccurate readings.
use heater during extreme cold unless it has been constantly
running prior to the drop in temperature.
pool and spa jets upwards to reduce surface freezing
Q: What should I do if there is a power outage in freezing
off circuit breakers to all pool equipment.
filter air bleed valve. If it is frozen, pour warm water over
it to dislodge the ice.
pumps by removing all drain plugs from the bottom of the pump.
Place the plugs in the pump basket and loosely replace the
winterizing plugs and/or open drain valves on the heater and
place them in the pump basket.
drain plug for the filter.
chlorinator tubing and lid.
ice from forming in skimmers, place a one liter plastic bottle
half filled with anti-freeze in each skimmer. This will help
take up any freeze expansion in the skimmers.
valves or adjust 3-way valves to the middle positions to allow
water to flow back into the pool through all pipes.
that cannot be drained should be protected with electrical
heat strips available at local hardware stores.
Cover electronic ignition heaters with a blanket for
UNCOVER HEATER PRIOR TO USE.
for more information regarding pool maintenance.